Privacy Policy

Thank you for choosing Victoria Waterfalls Hotel. At Victoria Waterfalls Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information that is received and collected by Victoria Waterfalls Hotel and how it is used.

Information We Collect

  • Personal Information: When you make a reservation or interact with our hotel, we may collect personal information such as your name, address, email address, phone number, and payment information.
  • Usage Data: We may collect information about how you interact with our website and services, including IP addresses, browser types, pages visited, and the dates and times of your visits.

How We Use Your Information

  • To Provide Services: We use your personal information to provide you with hotel services, process reservations, and communicate with you about your stay.
  • Marketing Purposes: With your consent, we may send you promotional emails about our hotel and services that we think may be of interest to you.
  • Improving Our Services: We analyze usage data to improve our website, services, and customer experience.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this Privacy Policy or as required by law.

Data Security

Victoria Waterfalls Hotel takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure.

Your Choices

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving promotional emails from us at any time by following the unsubscribe instructions included in each email.

Changes to This Privacy Policy

Victoria Waterfalls Hotel reserves the right to update or change this Privacy Policy at any time. We will post the updated Privacy Policy on our website with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Victoria Waterfalls Hotel
707 Courtney St and 708 Burdett Ave,
Victoria, BC, V8W 2B9
Email: reservations@thevictoriawaterfallshotel.com