Welcome to Victoria Waterfalls Hotel. These Terms and Conditions govern your use of our website and services. By accessing or using our website or making a reservation with us, you agree to comply with and be bound by these Terms and Conditions.

1. Reservations and Cancellations

1.1 Reservations: To make a reservation, you must provide accurate and complete personal information. By making a reservation, you agree to pay all charges associated with your booking.

1.2 Cancellations: Cancellation policies vary depending on the rate plan and booking details. Please refer to your reservation confirmation for specific cancellation terms. Cancellations made after the specified period may incur charges.

2. Check-In and Check-Out

2.1 Check-In: Check-in time is [Insert Check-In Time]. Guests must present a valid government-issued ID and a credit card upon check-in.

2.2 Check-Out: Check-out time is [Insert Check-Out Time]. Late check-outs may incur additional charges.

3. Payment Terms

3.1 Payment Methods: We accept [List of Accepted Payment Methods].

3.2 Deposit: A deposit may be required at the time of booking or upon check-in. This deposit will be refunded upon check-out, subject to room inspection and compliance with hotel policies.

3.3 Additional Charges: Guests are responsible for any additional charges incurred during their stay, including but not limited to room service, mini-bar, and damages.

4. Hotel Policies

4.1 No Smoking: Victoria Waterfalls Hotel is a non-smoking property. Smoking in designated non-smoking areas will result in a cleaning fee.

4.2 Pets: [Specify Pet Policy, e.g., Pets are not allowed, or Pets are allowed with certain conditions.]

4.3 Behavior: Guests are expected to conduct themselves in a respectful and orderly manner. Disruptive behavior may result in eviction without a refund.

5. Privacy

Your use of our website and services is also governed by our Privacy Policy, which can be found [link to Privacy Policy].

6. Limitation of Liability

To the fullest extent permitted by law, Victoria Waterfalls Hotel shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your stay or use of our website and services.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Province], without regard to its conflict of law principles.

8. Changes to Terms and Conditions

Victoria Waterfalls Hotel reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Victoria Waterfalls Hotel
707 Courtney St and 708 Burdett Ave,
Victoria, BC, V8W 2B9
Email: reservations@thevictoriawaterfallshotel.com

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